Product and Service Statement
Balloon Therapy cannot guarantee the lifespan of your balloons after they are picked up or delivered. All balloon sales are final sale. Balloons are, by nature temporary items; although Balloon Therapy uses high quality balloons, some balloons will occasionally deflate sooner than expected and will also be adversely effected by wind, rain, sunlight, rough handling, and other uncontrollable factors. If there isn’t a permanent fixture to secure the balloons to, we use command hooks and wall tape to attach balloons; these should be wall safe almost every time, but nothing is guaranteed and there is a risk of paint coming off. Due to unexpected circumstances that can occur with any event, we reserve the right to make changes in the best interest of our clients.
Inventory and Colors
Balloon colors are bound by the inventory available to us at any given moment. We typically source inventory 2-3 weeks in advance of any project; however, due to the national latex shortage and the heavily filtered Instagram world we live in, exact shades are never guaranteed. Installations that require very specific shades must be placed at least a month in advance and require a 5% design fee. By paying this invoice, you are acknowledging that garland and accessory colors are subject to availability, manufacturer’s batch variances, and our expert designer’s interpretation of the prompts. As we are a service company, refunds cannot be given based on a customer’s color expectations. We can promise that we will do our absolute best to meet the directives given to us.
Installation
Installation times will be scheduled the week of your event. If you have very specific time limits, please let us know in advance and we will do our absolute best to accommodate those time limits.
Tear Downs
After you are finished enjoying your balloons, the most efficient way to dispose of them is by popping balloons with a pin and throwing them into the garbage. If you would like us to de-install for you, it is a separate fee starting at $75 for small jobs and up to $500 for large scale outdoor or late night jobs. Tear downs must be scheduled in advance.
Deposits and Final Payment
We require a deposit. All deposits are final. Final payment is due 48 hours before your install date. If final payment is not rendered, you will forfeit your deposit and your install will not be delivered.
On-Site and Design Meetings
Event site walk-throughs and/or in person meetings are $100 or free with installations that total over $1500. We encourage you to send us photo and plan over email. Specialty orders are subject to a 5% design fee.
Cancellation Policy
Should you need to cancel your order, you must submit your cancellation in writing a full three (3) business days before the day of your install. If you do not adhere to this cancellation policy, the full invoice amount will be due the day of your planned install. All deposits are final. Should you need to cancel your order, you will not be refunded your deposit.
Safety Waiver
By paying the invoice, you are assuming the risk of any injury or damage that may occur through any service of Balloon Therapy Charleston, including, but not limited to, property damage, fallen objects, allergies, choking, and personal injury
Weather Notice
Due to extreme weather, we strongly discourage any outdoor balloon installations during summer and winter months. There are a few expectations, but overall, we feel your experience and satisfaction will be much better by allowing us to install indoors. During the hot summer days, we have no control over what will happen with out balloons. We’ve had instances where they stayed up and looked great for 12 hours, and we’ve had instances where they begin to pop after a few hours. In most cases, we will not be able to return after installation to fix anything that has popped or fallen. We will however, do our best to try.
